Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
What is your Delivery Area?
Our shop locally serves the following cities and surrouning areas:
Can you deliver to a funeral home?
- Gentry-Griffey Funeral Chapel
- Rose Mortuary Inc
- Funeral Directions-Halls
- Roberts Chapel-Berry Funeral H
- Greenwood Cemetery
- Rose Mortuary
- Mynatt Funeral Home
- Cremation Options Inc
- New Gray Cemetery
- East Tennessee Mortuary Svc
- Click Funeral Home Farragut
- McCarty-Evergreen Funeral Home
- Weaver Funeral Home
- Broadway Chapel
- Rose Mortuary Mann Heritage Chapel
- Bridges Funeral Home
- Click Funeral Homes Farragut Chapel
- Unity Mortuary
- Brimer Monument Co
- Berry Lynnhurst Funeral Home
- Stevens Mortuary
- Berry-Lynnhurst Funeral Home
- Jarnigan & Son Mortuary
- Berry Funeral Home
- Mc Carty's Evergreen Chapel
- Mc Carty Mortuary
- Click Funeral Home and Cremations Middlebrook Chapel
- Baldwin Greater Knoxville
- Highland Memorial Park Funeral & Cremations
- Highland West Memorial Park, F & Cremations
- Berry Highland South
If you do not see the funeral home you are looking for, please give us a call at (865) 558-0011, we may be able to accommodate special requests.
Do you deliver to local hospitals?
- VA Knoxville Clinic
- Turkey Creek Medical Center
- University Of TN Medical Ctr
- Healthsouth Knoxville Surgery
- Children's Hospital
- UT Medical Hospital
- Select Specialty Hospital - Knoxville
- Fort Sanders West
- Hospital Pantries
- Fort Sanders Regional Medical
- Fort Sanders West Outpatient
- Lakeshore Mental Health Inst
- Fort Sanders West Diagnostic
- Saint Mary's Assisted Living
- Select Specialty Hospital
- Baptist Senior Health Ctr
- Mercy Medical Center
- Parkwest Medical Center
- Baptist Heart Institute
- Endoscopy Center
- Fort Sanders Regional Med Ctr
- Covenant Health
- Bapitist Hospital Business Ofc
- Physicians Regional Med Center
- Parkwest Surgery Ctr
If you do not see the hospital you are looking for, please give us a call at (865) 558-0011, we may be able to accommodate special requests.
Do you deliver to nursing homes?
- Buckingham Retirement Comm
- Heritage Assisted Living
- HiLLCrest Nursing Home
- Chapman Infant & Toddler Ctr
- HiLLCrest Medical Nursing Inst
- Nhc Health Care
- Beta Home Inc
- HiLLCrest Healthcare
- Lawrence Heatlh Care
- Atria Weston Court
- Williams-Henson Lutheran Home
- Little Creek Sanitarium
- Brakebill's Nursing Home
- Arbor Terrace
- Outlook Pointe At Knoxville
- Manorhouse Assisted Living
- Northhaven Healthcare Ctr
- Serene Manor Medical Ctr
- Holston Health & Rehab Ctr
If you do not see the nursing home you are looking for, please give us a call at (865) 558-0011, we may be able to accommodate special requests.
Do you do prom flowers?
Yes! We offer personalized corsages and boutonnières to make sure everyone looks their absolute best.
Do you deliver to retirement communities?
- American Retirement Corp
- Townview Towers Apartments
- Broadway Towers Apartments
- Sunnybrook Apartments
- Williamsburg Villas
- Echo Ridge Retirement
- Summit Towers Apartments
- Zion's Residential Home-Aged
- Golden Age Retirement Village
- Windsor Gardens Assisted Lvng
- Morningside Garden Apartments
- Shannondale Health Care Ctr
- Heritage Assisted Living
- Shannondale Assisted Living
- Cove View Residence For Eldrly
- Nationwide Retirement Solution
- Ricker's Residential Home
- Continuum Court Yards
- Presbyterian Homes-Tennessee
- Homewood Residence-Deane Hill
If you do not see the retirement community you are looking for, please give us a call at (865) 558-0011, we may be able to accommodate special requests.
Can you send something to my mom out of town?
Yes! We work with a nationwide network of florists to have your gift delivered from coast to coast.
What time can I expect my gift to be delivered?
If you need something within a certain time frame, it is best to inform us upon ordering. We deliver orders by prioritizing business, funerals, and timed request. Then, the rest are delivered by the order they were received in an optimized routing system.
What should funeral banners be used for?
Funeral banners go best on standing sprays. It is also best to keep the wording minimal as to not cover the flowers.
Can you ship flowers?
Crouch Florist personally delivers all over Knoxville. If something is out of our area, we have a nationwide network of florists to have your flowers delivered.
I tried placing an order, but it didn't go through. What can I do?
How can I pay?
What if my chosen flowers aren't available?
What's the difference in your standard, deluxe, and premium designs?
The difference in our standard, deluxe, and premium designs is more flowers in relation to the different price points. Typically, each size of a design is created in the same sized container but filled with more fresh stems of flowers.
Can you help with an out of town delivery?
Yes, we can assist in getting orders sent out to other cities. We have access to a wide network of local florists nationwide!
Do you offer same day delivery?
Yes! We offer same day delivery until 1pm local time.
Do you guarantee your flowers?
We have a seven day replacement guarantee. Let us know if you're having a quality issue and we'll pick up/accept your return and replace it for you. We'll provide photos of the original to our flower vendors so that they can have feedback on the quality.
How do you get peonies to open?
The warmer the temp is the faster they will open. Also, trimming their stems and changing the water regularly will keep them going longer!
Do you do wedding flowers?
Yes. We like to meet with the couple to discuss the best ways to make their big day picture perfect! Give us a call or send an email to make an appointment.
Do you offer homecoming flowers?
Yes! We can even coordinate flower pieces for dates.
Would it be difficult to send flowers tomorrow?
Sending a day ahead is usually no problem at all!
Do you have peonies?
We do carry peonies when they are in season, from April through about June.
Can you spray paint my flowers black?
We can, but it is not always recommended. Some flowers do not hold the color as well as others and they do not tend to last as long vs not being painted.
What are the longest lasting flowers?
Carnations! Carnations are by far the longest lasting fresh cut bloom.
Do you offer plants in addition to your flower designs?
Yes! We offer a variety of blooming and green plants that are available in addition to our fresh cut floral arrangements for delivery, in-store pick up, and curbside pick up.
How will my refund be processed?
All refunds will be processed in the same method of payment that was used to pay for the order. We are unable to process a cash refund for a credit card order. Credit card refund times may vary based on your bank.
Effective Date: January 1, 2020
I. COLLECTION OF INFORMATION
We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:
Information you provide directly to us.
Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;
Sign-In Information, including username and password, account name, account number;
Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries and religious holidays you may observe;
Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
Information about other people, (for example, if you order a gift and want it sent directly to the recipient) including recipient's name, address, e-mail address, and telephone number;
Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and
Correspondence you send to us.
Information we collect automatically. We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.
We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.
Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
We use and otherwise process each of the categories of information identified above for the following business purposes:
To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.
To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.
Where we need to collect information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.
III. DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
Authorized third-party vendors and service providers. We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
Corporate affiliates. We may share your information with our corporate affiliates.
Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Crouch Florist & Gifts, our affiliates, users, or the public.
With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services -- such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases -- through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
The following types of cookies are used on our Services:
Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services such as, recognizing you by name when you return to our Services or enabling you to use shopping charts with our Services, cannot be provided. These cookies also help keep our Services safe and secure.
Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit "do-not-track" signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
V. SMS Opt-In
By entering your phone number in our checkout SMS opt-in, subscribing via our subscription form or via our text-to-join keyword, you agree that by signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Crouch Florist & Gifts at the cell number used when signing up. You also acknowledge that consent is not a condition for any purchase made on our site.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
VI. INTERNATIONAL TRANSFERS
We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
VIII. DATA RETENTION, SECURITY, AND INTEGRITY
Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
X. CONTACT INFORMATION
What are your terms of service?
Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Site.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Site.
Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
Use the Site to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.
The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.